At 91prona, we believe online gaming should be an enjoyable source of entertainment, not a burden. We provide a range of control tools, practical guidance, and active support to ensure every Malaysian player can game responsibly — within limits that are comfortable for them.
Online gaming — whether sports betting, casino games, or slots — is designed to be an enjoyable entertainment experience. Problems arise when someone starts playing beyond their means, or uses gaming as an escape from life's pressures. This is not a personal failure — it's a situation that can happen to anyone, and it can be helped.
91prona takes a proactive approach to this issue. We don't just meet regulatory requirements — we genuinely care about the well-being of our players. That's why we invest in robust control systems, train our support team to identify warning signs, and ensure every player has easy access to tools that help them stay in control.
Remember: Gambling is meant to be entertainment, not a source of income. If you are playing with money you cannot afford to lose, it is time to pause and reassess. We are here to help you do that honestly and without shame.
Important Reminder: Never try to recover losses with additional betting. This is one of the most dangerous traps in gambling. Every gaming session is independent — past losses do not guarantee future wins.
Decide how much money and time you will spend before starting a session. Stick to those limits without exception.
Treat the money you use for gaming like a movie ticket or a dinner out — it's the cost of entertainment, not an investment.
Avoid playing when you feel angry, stressed, sad, or intoxicated. Your emotional state affects your judgement.
Long gaming sessions without breaks can affect your judgment. Step away, do something else, then come back if you still want to.
Make sure gaming doesn't interfere with your work, family, health, or social responsibilities. Life beyond the screen matters most.
All these control tools are available directly in your account. You can activate them at any time — no questions asked, no penalties applied.
Set a maximum amount you can deposit within a given period. Once the limit is reached, our system will automatically block additional deposits until the period resets.
Available NowSet a time limit for each gaming session. When the set time is nearly up, the system will display a warning notification. Once the limit is reached, the session will be automatically ended.
Available NowNeed a short break? Activate the Self-Break feature to temporarily block access to your account — choose from 24 hours, 7 days, 30 days, or 90 days.
Available NowIf you feel you need to stop playing altogether, we offer a permanent self-exclusion option. Your account will be permanently closed and no new deposits will be accepted in the future.
Available NowTrack your betting history, deposits, withdrawals, and time spent on the platform in detail. This information helps you make an honest assessment of your playing habits.
Available NowYou can choose to opt out of all promotional notifications, bonuses, or special offers that may encourage you to play more than you planned.
Available NowIt can sometimes be difficult to assess our own habits objectively. The questions on the right are designed to help you think more clearly about your relationship with gambling. This is not a diagnosis — it is simply a mirror for self-reflection.
If you answered "Yes" to three or more of these questions, we strongly encourage you to speak with someone you trust or reach out to our support team for a confidential, judgement-free conversation.
Acknowledging that there is a problem is the single bravest first step. It is not a sign of weakness — it is a sign of wisdom and strength.
Have you ever spent more money on gambling than you originally planned?
Have you ever borrowed money or sold belongings to fund your gambling?
Is gambling causing problems in your relationships with family, a partner, or friends?
Have you ever hidden your gambling activities from people close to you?
Do you feel stressed, anxious, or uncomfortable when trying to stop or cut back on gambling?
Have you ever tried to chase your losses by continuing to play even when you knew it wasn't a good idea?
Is gambling affecting your work performance, studies, or daily responsibilities?
Have you ever used gambling as a way to forget your problems or escape negative feelings?
Every new account registration must go through a strict age verification process using official identification documents. Our platform is open only to individuals aged 18 and above, without exception.
Our system continuously monitors high-risk play patterns — such as sudden deposit spikes, excessively long sessions, or attempts to circumvent set limits — and will trigger a review by our support team.
91prona support agents are specially trained to identify signs of problem gambling and respond with empathy, not judgement. They can help you access control tools right away.
All information related to your gaming activity is protected with 256-bit TLS/SSL encryption. We do not share your personal data with third parties for marketing purposes.
We do not send promotions or bonus offers to players who have activated self-imposed limits or who show signs of dependency. Our marketing complies with responsible advertising guidelines.
We regularly publish educational content on responsible gaming, signs of problem gambling, and how to get help — because prevention is better than cure.
Activating responsible gaming control tools on 91prona is straightforward and can be done on your own without waiting for approval. Follow the steps below to access your account control settings.
Use the Login button at the top of the website or open the 91prona mobile app you have already downloaded.
Click on your profile picture or name in the top right corner, then select "Account Settings" or "My Profile" from the dropdown menu.
On the settings page, look for the tab labelled "Responsible Gaming" or "Account Controls". All available control tools will be displayed there.
Choose the type of control you want to activate, enter your desired limit value, and confirm your selection. Deposit limits take effect immediately.
If you have any difficulty accessing the control tools or need immediate assistance, our 24/7 support team is ready to help via live chat.
If you or someone you care about needs professional help with a gambling problem, several organisations in Malaysia offer expert support that is confidential and free of charge.
Psychiatric departments at government hospitals across Malaysia provide free counselling and addiction treatment services to Malaysian citizens.
A peer support group for those experiencing gambling problems. Meetings are held regularly at various locations across Malaysia in a confidential, non-judgemental environment.
The Malaysia Mental Health Crisis Centre provides a 24-hour counselling helpline for individuals who need immediate support with various issues, including addiction.
Consult a certified counsellor registered with the Malaysian Counsellors Board for personal counselling sessions on gambling-related addiction and emotional distress.
Create your 91prona account today and enjoy a safe, fair, and responsible online gaming experience. All control tools are available free of charge to every member.