Terms and Conditions 91prona
— Platform Usage Policy

1. General Terms and Acceptance

Welcome to 91prona, an online gaming platform operating under a valid international gambling licence. This Terms and Conditions document ("Agreement") constitutes a legally binding contract between you ("Member" or "User") and 91prona ("Platform", "we", or "the company").

By accessing, registering, or using any part of the 91prona platform — including the website, Android and iOS mobile apps, and all services offered — you confirm that:

• You have read, understood, and agreed to be bound by all terms in this document;
• You are at least 18 years of age and are legally eligible under local laws to participate in gambling activities;
• You are using the platform in your own personal capacity and not on behalf of any third party;
• You understand that online gaming involves financial risk and that you play at your own responsibility.

2. Membership Eligibility

To become a 91prona member and use our services, you must meet all of the following eligibility criteria without exception:

2.1 Age Requirement

You must be at least 18 years old at the time of registration. 91prona takes its responsibility to protect minors seriously. Any individual suspected of being under 18 years of age will have their account suspended immediately pending completion of age verification.

2.2 Geographic Location

The 91prona platform is intended for players located in Malaysia. It is your responsibility to ensure that participation in online gambling activities is lawful in your location. 91prona is not liable if you access the platform from a jurisdiction where such activities are prohibited.

2.3 Legal Capacity

You must have full legal capacity to enter into a binding contract. Individuals who have been declared bankrupt, are under court supervision, or have enrolled in a self-exclusion program are prohibited from using this platform.

3. Registration and Account Management

The 91prona account registration process is free and designed to be simple and quick. However, there are several important rules that must be observed throughout your membership.

3.1 Accurate Account Information

You are required to provide truthful, accurate, and up-to-date information during registration. This includes your full name as per your ID, an active phone number, a valid email address, and any other details requested. Providing false information is a serious violation that may result in account termination without compensation.

3.2 One Account Per Individual

Each individual, IP address, device, and household is only permitted to hold one active account. Holding multiple accounts — whether intentional or not — may result in:

• Immediate suspension of all associated accounts without prior notice;
• Forfeiture of all bonus balances and promotional funds;
• Withholding of withdrawals pending completion of investigation;
• Permanent membership termination in cases involving fraudulent intent.

3.3 Password Security

You are fully responsible for the security of your password and account login details. 91prona recommends using a strong, unique password and enabling two-factor authentication (2FA) available in your account settings. Please notify us immediately if you suspect your account has been compromised.

4. Deposits and Payment Methods

91prona supports a variety of local payment methods suited for players in Malaysia. All deposit transactions are processed through secure channels protected by 256-bit SSL encryption.

4.1 Accepted Deposit Methods

• FPX (Financial Process Exchange) — supports all major Malaysian banks including Maybank, CIMB, RHB, Public Bank, and more;
• Touch & Go eWallet — instant deposit via the TNG app;
• DuitNow QR — scan and pay directly from your banking app;
• GrabPay — use your GrabPay balance to deposit;
• Cryptocurrency — Bitcoin, USDT, and other selected digital assets accepted.

4.2 Deposit Limits and Processing Times

Minimum deposit is RM 20 for most payment methods. Deposits are credited to your account almost instantly upon payment confirmation. 91prona does not charge any processing fees for deposits; however, your financial service provider may apply their own charges.

4.3 Deposit Funds for Gaming Purposes Only

All deposits made to a 91prona account are for the purpose of participating in games available on the platform. 91prona is not a financial institution and does not offer money storage services. Any deposits left unused for 180 days will be subject to the inactive account policy.

5. Fund Withdrawals

91prona is committed to processing withdrawals quickly and efficiently. Withdrawals are typically processed in under 5 minutes for local payment methods, subject to completion of the KYC process and required security checks.

5.1 KYC Verification Process

For first-time withdrawals or withdrawals exceeding the set limit, you are required to complete the identity verification (KYC) process. Required documents include:

• Copy of Malaysian identity card (MyKad) — front and back;
• Proof of current address (utility bill or bank statement not older than 3 months);
• Screenshot or proof of ownership of the payment method used.

5.2 Withdrawal Limits

Minimum withdrawal is RM 50 per transaction. Daily and weekly withdrawal limits are set according to your membership tier — standard members, VIP members, and VIP Premium members each have different limits. Contact customer support to find out the current limits applicable to your account.

5.3 Withdrawal to Original Payment Method

For anti-money laundering purposes, withdrawals will be processed to the same payment method used for the deposit, or to a verified bank account held in the same member's name. Withdrawals to third-party accounts are not permitted under any circumstances.

6. Bonuses, Promotions, and Loyalty Program

91prona offers a wide range of bonuses and promotions designed to enhance your gaming experience. All bonuses are subject to rollover requirements and specific terms stated in each promotional offer.

6.1 General Rollover Requirements

Unless stated otherwise, all bonuses received must meet the rollover requirements before withdrawals are permitted. Rollover requirements mean you must wager an amount equal to a specified multiple of the bonus received. For example, a RM 100 bonus with a 10x rollover requires total wagering of RM 1,000 before the bonus funds can be withdrawn.

6.2 Bonus Validity Period

Each bonus has a validity period as stated in the relevant promotion terms. Bonuses that are unused or whose rollover requirements are not fulfilled within that period will expire automatically without any compensation or replacement.

6.3 One Bonus Per Offer

Each promotion may only be claimed once per account, per device, per IP address, and per household unless stated otherwise. Attempting to claim the same bonus more than once using different accounts is considered system abuse and will result in the cancellation of all related bonuses.

7. Game Rules and Outcomes

91prona offers a wide range of game categories including slots, Live Casino, sports betting, fish shooting games, and lottery games. Each category has its own specific rules accessible within the respective game interface.

7.1 Fairness and RNG

All slot games and electronic table games use a Random Number Generator (RNG) certified by independent international auditing bodies. This ensures that every spin, hand, or game outcome is entirely random and free from manipulation by any party, including the platform itself.

7.2 Final Results

The outcome of all games recorded on the 91prona server is final. In the event of a discrepancy between the display on your device and the server records due to technical issues or an unstable internet connection, the server records shall be considered the authoritative and accurate source.

7.3 Technical Failures

In the event of a technical failure during an active game session, 91prona will endeavour to restore the state to the most recent position recorded by the server. Where restoration is not possible, affected bets may be refunded to the player's account at the platform's discretion.

8. Prohibited Conduct and Abuse

To maintain platform integrity and fairness for all members, 91prona strictly prohibits the following conduct:

• Using bots, automated scripts, or any method that does not involve direct human input;
• Exploiting bugs or technical vulnerabilities in the system to gain an unfair advantage;
• Colluding with other players to manipulate game outcomes in multiplayer games;
• Money laundering through the platform — that is, depositing and withdrawing funds without genuine betting activity;
• Abusing the bonus system in a manner that violates the intent of the promotion;
• Using another person's personal information for registration or transactions;
• Any form of threats, harassment, or abusive language directed at support staff or other players.

9. Account Termination and Suspension

Accounts may be terminated or suspended by 91prona or at the member's own request.

9.1 Termination at Member's Request

You may request to close your account at any time by contacting our customer support team via live chat. Prior to closure, all outstanding bonus rollover requirements will be voided and any eligible cash balance will be processed for withdrawal upon completion of security checks.

9.2 Termination by 91prona

91prona reserves the right to suspend or terminate any account without prior notice if the account is found to be involved in activities that violate these Terms and Conditions, fraud, or any activity that compromises the security of the platform or other players.

9.3 Self-Exclusion

As part of our commitment to responsible gaming, you may request to limit your account activity, including deposit limits, betting limits, or a temporary self-exclusion from the platform. Contact support or visit the Responsible Gaming for more information.

10. Liability Limits and Disclaimer

91prona strives to provide a stable, secure, and reliable platform at all times. However, there are liability limits that every member should understand.

The 91prona platform is provided "as is" without any express or implied warranties. 91prona is not liable for any losses arising from service disruptions beyond our control, internet connection failures on your end, unfavourable game outcomes, or any indirect, consequential, or punitive losses.

The maximum liability of 91prona against any claim is limited to the total amount deposited by the member within 30 days prior to the claim arising.

11. Privacy and Data Protection

91prona takes your privacy very seriously. All personal data collected during registration and platform use is processed in accordance with our separate Privacy Policy. By accepting these Terms and Conditions, you also agree to the terms of our Privacy Policy.

We use 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal data will not be sold, transferred, or disclosed to third parties without your consent, except as stated in our Privacy Policy or as required by law.

For full details on how we collect, process, and protect your personal data, please read Privacy Policy ours.

12. Amendments to Terms and Governing Law

91prona reserves the right to modify, update, or amend any part of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on this page. It is your responsibility to review this page periodically.

Continued use of the 91prona platform following any amendments constitutes full acceptance of the updated terms. If you disagree with any changes, you must stop using the platform and close your account.

These Terms and Conditions are governed by the laws applicable to the jurisdiction where the 91prona platform is registered. Any disputes that cannot be resolved amicably will be referred to a recognised arbitration body.