Your privacy is not just a priority — it is our responsibility. This document explains in detail how 91prona collects, uses, stores, and protects your personal data as a player in Malaysia. We are committed to keeping your information secure and using it only for its intended purposes.
We employ a multi-layered security framework to ensure your personal data is always protected against external threats.
All data transmitted between your device and 91prona's servers is protected by 256-bit SSL encryption — the same industry standard used by international financial and banking institutions.
Your account data is stored on servers protected by multi-layered firewalls and is only accessible by authorised personnel. We conduct regular security audits to ensure our systems remain up to date.
91prona has never and will never sell, rent, or transfer your personal data to third parties for marketing purposes without your explicit consent. Your data is not a commodity.
Access to player data is restricted to staff who require it to perform their duties only. All access is logged and monitored to detect any unusual activity.
All our data handling practices comply with applicable data protection legislation. We continuously update our internal procedures in line with the latest legal developments.
In the event of any data breach affecting your information, we are committed to notifying you within the required timeframe and taking immediate remedial action.
To deliver a quality, secure, and trustworthy service, 91prona collects several categories of information from platform users. We only collect information that is strictly necessary for platform operations.
During the account registration and verification process, we collect:
To process deposits and withdrawals securely, we collect information related to your chosen payment method, including bank name, bank account number (partially masked), and e-wallet account details. Full card numbers or PINs are never stored by 91prona under any circumstances.
Our platform automatically records technical information that includes:
All sensitive financial information such as credit/debit card details is processed directly by certified payment providers using PCI-DSS encryption. 91prona does not store your payment card information on our servers.
91prona collects your personal data through several different channels. Understanding how this works helps you make more informed decisions about the information you share with us.
This is our primary source of data. Data is collected directly when you complete the registration form, submit KYC documents for identity verification, contact our support team via live chat, or update your account profile.
When you use the 91prona platform — whether via the website or mobile app — our systems automatically record technical data and gaming activity. This is done through cookie technology, server logs, and SDKs embedded in our app. This data is used solely to improve platform performance and ensure your account's security.
In certain situations, we may receive information about you from trusted third parties, such as identity verification service providers for KYC processes, payment providers for transaction verification, and fraud prevention agencies that help us detect suspicious activity.
We only receive data from third parties who have a valid legal basis for sharing that information with us, and only for the purposes stated in this policy.
91prona uses collected personal data for purposes that are specific, lawful, and transparent. We will not use your data for any undisclosed purpose without first obtaining your consent.
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Registration & account verification | Name, email, phone number, KYC | Contract performance |
| Payment processing | Financial information, bank account number | Contract performance |
| Age verification & KYC | MyKad, date of birth, supporting documents | Legal obligation |
| Fraud prevention | IP address, session data, transaction history | Legitimate interest |
| Customer Support | Chat logs, emails, account information | Contract performance |
| Promotional communications | Email, phone number | Your Consent |
| Platform improvement | Technical data, usage analytics | Legitimate interest |
| Legal compliance | All related categories | Legal obligation |
We do not use your personal data for automated decision-making that has legal or similarly significant effects on you without human involvement, except for fraud prevention purposes where automated action may be necessary to protect your account.
91prona does not sell your personal data. However, to operate the platform effectively, we need to share certain information with trusted partners under limited and controlled circumstances.
We share necessary data with third-party service providers who assist us in operating the platform, including payment providers and financial transaction gateways, KYC identity verification service providers, cloud computing providers for data hosting, and analytics service providers for platform performance monitoring. All these providers are contractually bound to protect your data and use it only in accordance with 91prona's instructions.
We may be required to disclose your personal information to the relevant authorities when mandated by law, court order, or legitimate regulatory requirements. This includes cooperation with investigations related to fraudulent activity, money laundering, or cybersecurity threats.
Should 91prona be involved in any merger, acquisition, or transfer of business assets, your personal data may be transferred as part of those assets. You will be notified in advance via email or a prominent notice on our website.
In all data sharing situations, we ensure that appropriate confidentiality and data protection agreements are in place. We do not permit third parties to use your data for their own marketing purposes.
91prona uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and maintain the security of your session.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies in popular browsers, refer to your browser's help documentation.
We do not use cookies to track your activity on websites outside the 91prona platform. Our cookies operate exclusively within the 91prona.win domain.
Protecting your personal data is 91prona's highest priority. We continuously invest in security infrastructure to ensure your data is safeguarded against unauthorised access, loss, or misuse.
All data transmitted through our platform is protected by 256-bit TLS/SSL encryption. Data stored in our databases is also encrypted using the AES-256 standard. Our servers are housed in enterprise-grade data centres with strict physical access controls, 24-hour monitoring, and automated intrusion detection systems.
Access to player personal data within 91prona is governed by the principle of least privilege — meaning each employee only has access to the data necessary to perform their role. All access is logged and regularly audited by our information security team.
91prona maintains a comprehensive security incident response plan. In the event of a data breach, we will activate our immediate response protocols, notify the relevant authorities within the required timeframe, and contact affected users with clear information about what occurred and the steps we are taking to protect them.
While we take all reasonable precautions, no security system can guarantee 100% protection. We encourage you to also take proactive steps such as using a strong password and enabling two-factor authentication (2FA) on your account.
As a data subject, you hold certain rights regarding the personal information we retain. 91prona fully respects and facilitates the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you may request a correction through your account settings or via support.
You may request the deletion of your personal data, subject to legal data retention obligations binding on us.
You may object to the processing of your data for direct marketing purposes or on the basis of our legitimate interests.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
Under certain circumstances, you may request a restriction on the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within 30 business days. In complex cases, we may require up to 60 days and will notify you accordingly.
91prona retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable law.
When data is no longer required and there is no legal obligation to retain it, we will securely delete it using methods that ensure it cannot be recovered, or anonymise it so it can no longer be linked to you.
The 91prona platform may contain references to third-party websites or services in certain contexts, such as game providers or payment partners. This Privacy Policy applies solely to information collected through the 91prona platform.
91prona is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of each website you visit separately to understand how they handle your personal data.
Game providers that supply content within our platform may collect gameplay statistical data. However, they do not have access to your personally identifiable information such as your name, identity card number, or financial details.
The 91prona platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If you are a parent or guardian and believe your underage child has registered or used our platform, please contact our support team immediately. We will take prompt steps to verify and delete the relevant information and close the account.
91prona employs a combination of age verification at registration, system monitoring, and KYC processes to ensure our platform is not accessed by underage individuals. This is part of our commitment to Responsible Gaming.
91prona reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.
When we make material changes, we will:
Your continued use of the 91prona platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, our Data Protection Officer team is ready to assist you.
We are committed to addressing all privacy-related enquiries transparently and thoroughly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
We take pride in our fast response record. Most privacy enquiries are resolved within 24 business hours. Our team is fluent in English and Bahasa Melayu and is ready to help you fully understand your rights.
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